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FAQ

Frequently Asked Questions

helpful information

How does a Gypsy Chix Luxury Picnic work?

A Gypsy Chix Luxury Picnic is a 3 hour event unless previously agreed upon. All you need to do is 1) make your booking 2) invite your guests, and then 3) show up! One of our team will be there to greet your party and when you’re ready to leave you’ll simply text us and we’ll arrive to do the pack up.

Covid-19 Policy

We continue to receive requests for family picnics and children’s family birthdays during this time. We decided to create a few smaller packages, more suitable to the requests we are currently getting. All items are sanitized before and after, and are safe for use.

Please note: For new bookings who wish to reserve a date for a regular sized event, a 50% deposit is still required to hold your date. We are however waiving our non-refundable clause and allow clients the option to reschedule for a future date.

What if I don't have a suitable back yard or event space?

No problem! We have compiled a list of venue partners. Please specify on the form, what type of location you’d like and we’ll let you know about your options when we respond.

How do I make a booking?

Simply fill out the Book Now / Enquire form and include an additional info you’ll think we need to give you a complete quote. We will contact you with your custom quote and should you choose to book we will send you an invoice which will hold your date for 24 hours until your 50% non-refundable deposit is made.

I know my event date, but that's it. Can I make a deposit to hold my date?

Sometimes it takes a while to get your ducks lined up —we get it. If you have a date in mind but still need some time to shape your event, we will take a $200 good faith, non-refundable deposit to hold your date.

What is your payment policy?

Once we have finalized the details of your booking, you will be sent an invoice. We will hold your requested date for 24 hours at which a 50% non-refundable deposit will be due. Upon payment we will block your date, hold your decor and graze order. Four weeks prior to your event we will send a second invoice for payment of the final 50%. Payments are non refundable as we have held your date and turned down other events to do so.

What is your cancellation policy?

We get it…stuff happens. Unfortunately, because we are heavily booked during peak times, we can not provide refunds on the 50% deposit payment. (Once we’ve taken your booking we block your date and turn down other requests to do so.)

You may however reschedule based on the availability of future dates, your 50% non-refundable deposit is simply moved to the future date.

If you choose not to reschedule and simple want to cancel your booking completely, the following applies:

Any cancellations 30 days out or more; the balance payment (2nd payment) is waived.

If a cancellation is made on or between 8 – 30 days, receive 25% of your balance payment. Eight or less days out, no refund will be offered.

What is your weather policy?

We cannot refund payment due to wet weather cancellation.

As you know sunshine is not always guaranteed, even in the sunny Okanagan! We strongly urge you to have a pre selected backup event location where we can still continue the event as planned.

If you can’t find an indoor location or if your indoor location is not suitable for a picnic event, due to size, we will still provide an extravagant grazing experience instead.

You may wish to hire one of our event tents or come up with an alternate tent option.

Is set-up & take-down included? What about after hours?

Your set-up will be delivered on the date of the event, unless otherwise specified. 

Basic set up is within 25 feet of our truck/trailer bumper, within 15km of downtown Kelowna, during normal business hours.

Regular set- ups are for 2.5 hours unless otherwise agreed upon prior to booking.

An additional fee applies:

  • to set ups and take down after the hours of 5pm
  • outside of a 15Km radius to downtown Kelowna
  • for set ups in remote or difficult locations (if you want your setup at the top of a mountain!)
  • for set ups involving staircases or difficult access

Do you have a DIY option?

We do not offer a DIY option at this time.

Do you charge a security deposit?

We will include a security deposit on your invoice, the amount of which will be determined by your specificities. During your event you will be responsible for the set-up contents in its entirety and you will be fully refunded when we collect the items barring no damage has been done. This includes wine stains and spills and lost or broken items.

Do you charge a delivery fee?

Free delivery within 15km of downtown Kelowna. Any locations outside of this zone will have an additional delivery fee. For example: Vernon $300, Penticton $300.

Do you charge tax?

Tax will be included on your invoice.

Do you have vegan or gluten free options available?

Yes! Please specify on your booking/enquiry form.